Doctors by Phone

Teladoc

Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere with no per visit fee. With Teladoc, you can talk to a doctor by phone or online video to get a diagnosis, treatment options and prescription if medically necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.

  • On-demand healthcare—wherever, whenever
  • Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections
  • 10 minute average doctor response time
  • Visits for all ages—from children to seniors
  • U.S. board-certified doctors with an average 20 years practice experience
  • Upon request, Teladoc can share visit information with your doctor
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FAQ

Do I talk to “real doctors”?
Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

What are some of the common conditions Teladoc treats?
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

Can I speak with a specialist?
You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.

Can I request a particular doctor?
You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.

Can I get a prescription?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

View the current list of DEA controlled substances »

Where do the prescription drugs come from?
Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.

Is my electronic health record kept private?
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I be turned down for a pre-existing condition?

We do not turn patients away because of pre-existing conditions.

Can I call Teladoc outside of the United States?
You can request a Teladoc visit from anywhere in the U.S. You will speak with a doctor licensed in your home state. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of visit.

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“…It is beyond my best expectations. I used it today and I have to tell you it was everything you said it was and more. I had a tooth infection, I called Teladoc and in less than 5 minutes a doctor called, in 1 hour I picked up a script. UNREAL...... Going to tell everyone I know how awesome this program is. Thank you, Thank you so much.”

Greg J., CA

”Your service is 100%.  I’m impressed!”

Marian B., TX

“I have used the service a few times and it is absolutely the best thing in the whole world.  I Love, Love, Love, Love, Love it.”

Michael K., TX

“It’s hard to improve on an outstanding job.”

Roy R., CO

“I love Teladoc!  I used it when I had poison ivy.  I was only sorry I hadn’t used it days earlier.  It was easy, quick and very convenient.  I called Teladoc at 7:30 p.m. and had my prescription ready at CVS at 9:00 p.m.  Then, I used my discount card for my prescription for steroids and they were half price.”

Celeste C., TX

“Everything was excellent!”

Tavarra J., CA

“The doctor was very friendly and made me feel secure in his diagnosis.  I have told three other people how well TelaDoc™ works!”

Linda M., GA

“Wonderful service!  I had no problems.”

Naomi J., AL

“The service was a blessing for me.  Being without medical insurance and not sure how the service would work, I was shocked. ”

Yolanda G., CA

“I was at work not feeling well but didn’t want to leave work. So I decided to call Teladoc. It was a wonderful experience! The doctor called me back within 30 minutes. I spoke with him for about 15 minutes and he wrote me a prescription that I was able to pick up on my way home from work at my pharmacy! It was very convenient. Teladoc saved me money and I didn’t have to miss time from work.”

Ann

“One night my son had an upset stomach. I considered taking him to the emergency room but called Teladoc instead. The doctor suggested an over the counter medication and plenty of fluids. I’m thankful that I avoided the time and expense of going to the ER.”

Mary






Disclosures
  • Doctors by Phone benefit is not available to clients while located in the state of Arkansas. Benefit may be used if you are an Arkansas resident, but physically in another state at the time of service.


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Complimentary Discount Benefit Disclosures:

The Discount Benefits listed above are NOT insurance nor is it intended to replace insurance. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This discount plan is provided at no cost as part of the association membership. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. The range of discounts for medical or ancillary services provided under the plan will vary depending on the type of provider and medical or ancillary service received. For Terms and Conditions, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475, 800-800-7616. Customer Service: 855.SURE-MED.

Discount benefits not available to residents of VT, and WA