KEPRO Counseling Services
Need to talk it out? Let experienced counselors help address personal problems from the comfort and convenience of home. Call 24/7 for an assessment, then schedule up to six free phone sessions to discuss job issues, financial or legal stress, relationship issues, grief or loss, and more.
- Sessions are typically available within three business days of your initial call
- Get help determining the best course of action with strategies like goal setting, and solution-focused problem-solving
- All counselors have a master’s degree and at least five years of experience
- Counseling Services does not provide financial or legal advice, but can assist with stress and anxiety caused by financial or legal issues
FAQ
Does Counseling & Online Wellness provide long-term counseling?
No. Counseling & Online Wellness provides short-term counseling only.
Will I be charged when using Counseling & Online Wellness?
No. All included sessions are free of charge.
How many sessions are included?
Counseling & Online Wellness provides you and each of your legal dependents with up to six phone or virtual sessions per issue, per year.
How long are the sessions?
The average length of each phone session is 45-50 minutes.
Will I speak with a qualified counselor?
Yes. Counseling & Online Wellness provides you with access to experienced, master’s degree-level, professional counselors.
Can this service assist someone in crisis?
Counseling & Online Wellness is designed to provide problem assessment, education, information, and assistance with initial crisis management.
What if I need help beyond the scope of Counseling & Online Wellness?
If needed, counselors will refer you to the right resources for your problem. The cost of these services are not included in this benefit.
Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling & Online Wellness will share information with the required parties.
Can dependents of all ages use Counseling Services?
Counseling Services may only be used by dependents aged 14 and above.