Counseling Services

Life does not always run on a schedule. When personal or work-related challenges arise, experienced counselors are available to help. You can complete a confidential assessment 24/7 and schedule up to six free counseling sessions by phone, virtually, and/or face to face to discuss concerns such as job stress, financial or legal issues, relationship challenges, grief or loss, and more.

• Sessions are typically available within three business days of your initial assessment
• Guidance focused on goal setting, problem solving, and practical next steps
• All counselors hold a master’s degree and have a minimum of two years of post-licensure experience
• A team of counselors are available to help solve everyday life challenges by providing reliable information and referrals 
• Need immediate support and guidance? With TalkNow, master’s level counselors are standing by 24 hours a day, 7 days a week, 365 days a year to answer questions about the program and provide in-the-moment guidance

FAQ

Does Counseling Services provide long-term counseling?
No. Counseling Services provides short-term, solutions-focused counseling only.

Will I be charged when using Counseling Services?
No. All six included sessions are free of charge.

How many sessions are included?
Counseling Services provides you and each of your legal dependents with up to six virtual, phone call, and/or face-to-face in-person sessions per issue, per year.

Can dependents of all ages use Counseling Services?
Counseling services are not available for minors 13 and under. 

How long are the sessions?
The average length of each session is 45-50 minutes.

How do I meet with my counselor? 
You can choose to meet with an independently licensed social worker, counselor, or psychologist virtually, via phone call, in-person, or a combination of all three. 

Will I speak with a qualified counselor?
Yes. Counseling Services provides you with access to experienced, master’s degree-level, professional counselors.

Can this service assist someone in crisis?
Counseling Services is designed to provide problem assessment, education, information, and assistance with initial crisis management.

What if I need help beyond the scope of Counseling Services?
If needed, counselors will refer you to the right resources for your problem. The cost of these services is not included in this benefit.

Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling Services will share information with the required parties.